Shipping Policy
Estimated Delivery Times
East Coast Major Cities: 1–5 business days after dispatch
Outer Cities & Suburbs (including Adelaide): 2–7 business days after dispatch
Please note: Couriers advise to allow up to 10 business days for delivery. While most orders arrive sooner, we cannot guarantee a specific timeframe due to courier control. Drivers do not call or text prior to delivery.
Excluded Delivery Locations
We currently do not deliver to the following areas:
-
Northern Territory
-
Tasmania
-
Western Australia
-
Some rural and remote areas outside capital cities
-
Off the Australian mainland
-
PO Boxes
If you're unsure about your location, please call us on 1300 575 343 before placing your order.
Order Processing & Dispatch
-
Orders for stocked products are shipped the same business day, if received before 1.00 pm, otherwise they will be shipped the following business day.
-
Once dispatched, you’ll receive an email with tracking details
Free Shipping Policy
Free shipping (when applicable) applies to most major cities. If you're in a regional or remote area, additional charges or depot collection may apply based on the courier's policy. This is rare; however, it may be a possibility.
Delivery Protection (Optional)
For a small additional fee, our Delivery Protection gives you extended flexibility and peace of mind:
-
Damage Reporting Window: Extended to 72 hours (standard is 24 hours)
-
Return Period: Extended to 60 days (standard is 30 days and as per our return policy)
Highly recommended if you're ordering ahead of time or need extra coverage during delivery.
Estimated Delivery Times
East Coast Major Cities: 1–5 business days after dispatch
Outer Cities & Suburbs (including Adelaide): 2–7 business days after dispatch
Please note: Couriers advise to allow up to 10 business days for delivery. While most orders arrive sooner, we cannot guarantee a specific timeframe due to courier control. Drivers do not call or text prior to delivery.
Excluded Delivery Locations
We currently do not deliver to the following areas:
-
Northern Territory
-
Tasmania
-
Western Australia
-
Some rural and remote areas outside capital cities
-
Off the Australian mainland
-
PO Boxes
If you're unsure about your location, please call us on 1300 575 343 before placing your order.
Order Processing & Dispatch
-
Orders for stocked products are shipped the same business day, if received before 1.00 pm, otherwise they will be shipped the following business day.
-
Once dispatched, you’ll receive an email with tracking details
Free Shipping Policy
Free shipping (when applicable) applies to most major cities. If you're in a regional or remote area, additional charges or depot collection may apply based on the courier's policy. This is rare; however, it may be a possibility.
Delivery Protection (Optional)
For a small additional fee, our Delivery Protection gives you extended flexibility and peace of mind:
-
Damage Reporting Window: Extended to 72 hours (standard is 24 hours)
-
Return Period: Extended to 60 days (standard is 30 days and as per our return policy)
Highly recommended if you're ordering ahead of time or need extra coverage during delivery.