Can't find an answer to your question?
Don't worry! Our local support team is here to help. Call us on 1300 492 011 or email sales@urbaniteliving.com.au.
1. Where is your location?
Our main sales and distribution centre is in Wollongong, NSW.
2. Can I order via phone?
Certainly! Our friendly team is ready to assist at 1300 492 011. We also offer a live chat option.
3. What does delivery cost?
Delivery is FREE.
4. Do you offer installation or removal?
We don't provide these services, we suggest contacting a local handyman.
5. Delivery time for my product?
Deliveries typically take 1-5 business days to East Coast metro areas and 1-7 business days to SA and regional areas. Couriers do ask for up to 10 working days for a delivery though. Keep in mind delivery times are a guide only and can change during seasonal demand, sale periods and public holidays. Though we dispatch orders quickly, we can't guarantee specific delivery dates.
6. How will my order be shipped?
We ship using various couriers, depending on package size and destination. More on our Shipping page.
7. I only received part of my order. Why?
Sometimes items get separated during shipping and are delivered in multiple batches. If your complete order doesn't arrive within a few days, please contact us.
8. Can I get a custom-sized clothesline?
We don't offer custom or made-to-order clotheslines. However, you can reduce the width of your clothesline by following the instructions that come with the clothesline.
9. Can I pick up my product up?
Yes, we offer click and collect only as we dont have a retail setup.
10. Which payment methods are accepted?
We accept Mastercard, Visa, American Express, Paypal, Poli Pay and AfterPay without any extra charges.
11. How do I install my products?
The installation varies by product. Each product description offers DIY installation guidelines and detailed manuals. If unclear, feel free to ask.
12. Can I get a quotation?
Absolutely! Whether it's for insurance, price comparison, or commercial needs, we've got you covered. Note: We provide quotes remotely without site visits.
Still have questions?
Contact us through live chat, email at sales@urbaniteliving.com.au, or phone 1300 492 011. We're here to help!
Can't find an answer to your question?
Don't worry! Our local support team is here to help. Call us on 1300 492 011 or email sales@urbaniteliving.com.au.
1. Where is your location?
Our main sales and distribution centre is in Wollongong, NSW.
2. Can I order via phone?
Certainly! Our friendly team is ready to assist at 1300 492 011. We also offer a live chat option.
3. What does delivery cost?
Delivery is FREE.
4. Do you offer installation or removal?
We don't provide these services, we suggest contacting a local handyman.
5. Delivery time for my product?
Deliveries typically take 1-5 business days to East Coast metro areas and 1-7 business days to SA and regional areas. Couriers do ask for up to 10 working days for a delivery though. Keep in mind delivery times are a guide only and can change during seasonal demand, sale periods and public holidays. Though we dispatch orders quickly, we can't guarantee specific delivery dates.
6. How will my order be shipped?
We ship using various couriers, depending on package size and destination. More on our Shipping page.
7. I only received part of my order. Why?
Sometimes items get separated during shipping and are delivered in multiple batches. If your complete order doesn't arrive within a few days, please contact us.
8. Can I get a custom-sized clothesline?
We don't offer custom or made-to-order clotheslines. However, you can reduce the width of your clothesline by following the instructions that come with the clothesline.
9. Can I pick up my product up?
Yes, we offer click and collect only as we dont have a retail setup.
10. Which payment methods are accepted?
We accept Mastercard, Visa, American Express, Paypal, Poli Pay and AfterPay without any extra charges.
11. How do I install my products?
The installation varies by product. Each product description offers DIY installation guidelines and detailed manuals. If unclear, feel free to ask.
12. Can I get a quotation?
Absolutely! Whether it's for insurance, price comparison, or commercial needs, we've got you covered. Note: We provide quotes remotely without site visits.
Still have questions?
Contact us through live chat, email at sales@urbaniteliving.com.au, or phone 1300 492 011. We're here to help!