Estimated Delivery Times

East Coast Major Cities: 1–5 business days after dispatch
Outer Cities & Suburbs (including Adelaide): 2–7 business days after dispatch

Please note: Couriers advise to allow up to 10 business days for delivery. While most orders arrive sooner, we cannot guarantee a specific timeframe due to courier control. Drivers do not call or text prior to delivery.

Excluded Delivery Locations

We currently do not deliver to the following areas:

• Northern Territory

• Tasmania

• Western Australia

• Some rural and remote areas outside capital cities

• Off the Australian mainland

• PO Boxes

If you're unsure about your location, please call us on 1300 575 343 before placing your order.

Order Processing & Dispatch

• Orders are usually shipped within 24 business hours (same-day processing in most cases).

• Once dispatched, you’ll receive an email with tracking details (except for Austral products).

Free Shipping Policy

Free shipping (when applicable) applies to most major cities. If you're in a regional or remote area, additional charges or depot collection may apply based on the courier's policy. This is extremely rare, however may be a possibility.

Delivery Protection (Optional)

For a small additional fee, our Delivery Protection gives you extended flexibility and peace of mind:

• Damage Reporting Window: Extended to 72 hours (standard is 24 hours)

• Return Period: Extended to 60 days (standard is 30 days)

Highly recommended if you're ordering ahead of time or need extra coverage during delivery.